George S. Eccles Distinguished Lecture
Kirk Weisler
Chief Morale Officer, Team Dynamics
Positively Contagious Leadership & the BIG MOO!

9:40 a.m.

Breakout Session I

Becky Carroll
President and Founder, Petra Consulting Group
Extreme Customer Service: Using Social Media for Customer Care

Justin Hamilton
Owner & President, Hamilton's Steak and Seafood and Cafe Sabor
Customer Service: "A Hand's On Experiment"

Blaine Butterworth
Store Leader, Maceys in Providence, Utah
Building A Guest Service Culture

George H. "Herb" Champ Distinguished Lecture
Kurt Fullmer
Vice President Client Development, American Care Source Holdings, Inc.
What Customer Service Means to Business

Glenn Porter
Vice President of Sales, LMC Soft ware Solutions, LLC
Analog Sales and Service Techniques in a Digital world 
 

M. Anthony Burns Distinguished Lecture
Bill Price
President Driva Solutions, LLC
The Best Service is No service